We stayed at the Palazzo in Venice for a family reunion, poshest accommodation we have ever paid for! The meet and greet lady was so over it! Yes she was cordial and polite, yes she was informative... but we felt like we were conveyor belt tourists to her. There was no interest in us whatsoever, even when Reef picked up on the Kiwi accent beneath her Italian! None of us want to feel like we are just another tourist when travelling.